In her recent Patch blog post, Chris Slocumb, president of Clarity Quest Marketing, gave 5 tips to improve your customers’ experience. When your customers are coming in the door, visiting your website, and browsing your products but not converting, it may be time to review your internal processes to find a weak link.
Oftentimes, customer service can be a great place to start. Customer service includes more than hiring friendly employees – although that is important too. You also need to make sure that customers can easily find you both online and offline and that your business offers many convenient contact options.
Read the full post to discover 5 new tips to improve customer service.
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